Refund Policy

Returns

If for any reason you are unhappy with your purchase, you must contact us to initiate the return of your merchandise within 5 days of the delivery of your product. After which, you have an additional 3 days to physically return the item(s) back and provide us the tracking number for a store credit ONLY. After 5 days from the point of delivery, no returns/exchanges will be accepted. Please return items in original condition (unworn, unaltered) with the tags attached. Items that do not meet these criteria will be denied and returned to sender.

Refunds

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Orders that are processed through Klarna will still be billed the 4 payments. The return is processed on a store credit for the amount paid, it does not cancel out the Klarna payment arrangement.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@okella.com

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Discounted, sale or clearance items can not be returned.

Exchanges

We only replace items if they are defective or damaged. If your purchase arrives damaged, you must contact us at hello@okella.com within 48 hours of the delivery of your product with pictures that clearly show the damage to the product. Once verified, we will send you a replacement of the damaged item if it is still available. If the item is not available we will issue a store credit of the amount paid.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.