Refund policy

RETURN POLICYĀ 

ReturnsĀ Ā 

If for any reason you are unhappy with your purchase, you must contact us to initiate the return of your merchandise within 5 days of delivery. You then have an additional 3 days to physically return the item(s) and provide us with the tracking number. Once the returned items are received and approved, the refund will be processed to your original method of payment. In some cases, store credit may be issued instead. Please return items in original condition (unworn, unaltered) with the tags attached. Items that do not meet these criteria will be denied and returned to sender. Returns requested after 5 days from delivery will not be accepted.

RefundsĀ 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Ā Ā 

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Late or missing refundsĀ 

If you havenā€™t received a refund yet, first check your bank account again.Ā Ā 

Then contact your credit card company, it may take some time before your refund is officially posted.Ā Ā 

Next contact your bank. There is often some processing time before a refund is posted.Ā Ā 

If youā€™ve done all of this and you still have not received your refund yet, pleaseĀ contact usĀ at hello@okella.comĀ Ā 

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Sale itemsĀ 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Discounted, sale or clearance itemsĀ can notĀ be returned.Ā 

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ExchangesĀ 

We only replace items if they are defective or damaged. If your purchase arrives damaged, you mustĀ contact usĀ at hello@okella.com within 48 hours of the delivery of your product with pictures that clearly show the damage to the product. Once verified, we will send you a replacement of the damaged item if it is still available. If the item is notĀ availableĀ we will issue a store credit of the amount paid.Ā 

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ShippingĀ Ā 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Ā Ā 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.Ā Ā 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We donā€™t guarantee that we will receive your returned item.Ā 

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