Shipping policy
SHIPPING POLICY
At Okella, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
1.Processing time: Order verification, tailoring, quality check and packaging. Some orders are sent to the manufacturer for dispatch within 24 hours after the order is placed.
For our Trendy Collections, Same Day Shipping honored on orders before 3PM EST. Due to high demand and limited inventory, orders cannot be guaranteed.
For Okella's Special Collections, it may take up to 10 business days for the products to shipped, unless otherwise specified.
2.Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped via the US Postal Service. After processing and leaving the warehouse, items usually take between 2 and 4 days to arrive at their destination but can take longer from time to time.
3.Shipping & Delivery Responsibility
Once a package leaves our warehouse and is handed over to the carrier (e.g., UPS, FedEx), it is considered in transit. While we provide tracking information for all shipments, we cannot be held responsible for lost or missing packages after delivery is confirmed by the carrier.
If a package is marked as delivered but not received, customers should:
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Check with neighbors, building management, or front desk personnel.
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Contact the carrier directly to investigate the delivery, providing the tracking number and any other relevant information.
We may assist by providing shipment details or documentation, but replacement shipments or refunds are only issued if the carrier officially confirms a delivery issue or loss.