Return Policy

We want you to love your Okella pieces! If you're not completely satisfied with your purchase, here’s how we can help:

Returns

To initiate a return, please contact us within 5 days of receiving your order. Once approved, you'll have 3 additional days to ship the item(s) back and provide us with a valid tracking number.

Please note: Returns are eligible for store credit only.

  • Items must be in their original condition — unworn, unaltered, and with tags attached.
  • Items that do not meet these criteria will be returned to the sender.
  • After 5 days from the date of delivery, returns or exchanges will no longer be accepted.

Refunds

If a refund is approved (typically in cases of damaged or unavailable items), it will be processed to your original payment method. Please allow a few business days for the transaction to reflect in your account.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account.
  2. Contact your credit card provider — sometimes processing delays occur.
  3. Reach out to your bank.

If you’ve done all of the above and still haven’t received your refund, feel free to email us at hello@okella.com.

Exchanges

We only offer exchanges for items that are defective or damaged. If your order arrives damaged, contact us at hello@okella.com within 48 hours of delivery, and include clear photos of the damaged item.

If the item is still available, we’ll send a replacement. If not, we’ll issue a store credit or refund for the amount paid.

Shipping

Customers are responsible for the cost of return shipping. Shipping fees are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund amount.

Shipping times for exchanged items may vary based on your location.