Return Policy
We want you to love your Okella pieces! If you're not completely satisfied with your purchase, here’s how we can help:
Returns
To initiate a return, please contact us within 5 days of receiving your order. Once approved, you'll have 3 additional days to ship the item(s) back and provide us with a valid tracking number.
Please note: Returns are eligible for store credit only.
- Items must be in their original condition — unworn, unaltered, and with tags attached.
- Items that do not meet these criteria will be returned to the sender.
- After 5 days from the date of delivery, returns or exchanges will no longer be accepted.
Refunds
If a refund is approved (typically in cases of damaged or unavailable items), it will be processed to your original payment method. Please allow a few business days for the transaction to reflect in your account.
Late or Missing Refunds
If you haven’t received your refund yet:
- Recheck your bank account.
- Contact your credit card provider — sometimes processing delays occur.
- Reach out to your bank.
If you’ve done all of the above and still haven’t received your refund, feel free to email us at hello@okella.com.
Exchanges
We only offer exchanges for items that are defective or damaged. If your order arrives damaged, contact us at hello@okella.com within 48 hours of delivery, and include clear photos of the damaged item.
If the item is still available, we’ll send a replacement. If not, we’ll issue a store credit or refund for the amount paid.
Shipping
Customers are responsible for the cost of return shipping. Shipping fees are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund amount.
Shipping times for exchanged items may vary based on your location.